Importance Of Interpersonal Communication Research Articles

Redesign of Military Patient Handoff Training for Emergency Medical Services

We conducted a qualitative research inquiry to facilitate the redesign of a military patient handoff training program for a new population of civilian Emergency Medical Services (EMS) learners. Emergency Medical Service providers provided insights about the organizational and interpersonal factors that contribute to patient handoffs, which were used to tailor the existing military patient handoff training for a civilian population. Results revealed four key phases in the patient handoff journey and three topics regarding improvements to the EMS handoff process: importance of interpersonal communication, dedicated time for handoffs, and standardized communication.

Cervical cancer screening barriers and facilitators from the perspectives of women with a history of criminal-legal system involvement and substance use

BackgroundThe wide availability of routine screening with Papanicolaou (Pap) tests and vaccinations against human papillomavirus has resulted in a decline in rates of cervical cancer. As with other diseases, however, disparities in incidence and mortality persist. Cervical cancer, is found more often, at later stages, and has worse outcomes in people who live in rural areas, identify as Black or Hispanic, and in people who are incarcerated. Studies report 4–5 times higher rates of cervical cancer incidence in people detained in jails and prisons than in community-based samples. Studies to explain cervical cancer differences have been inconclusive, though there is broad consensus that issues of access play a role. In this study, we sought to learn more from people who have a history of criminal-legal system involvement and substance use about what barriers and facilitators they perceive in accessing cervical cancer preventive health and other support services in the community.ResultsWe conducted semi-structured interviews with open-ended questions by telephone with 20 self-identified women, ages 22–58, in Birmingham, Alabama. Interviews were audio recorded and transcribed and the transcripts analyzed using immersion-crystallization techniques. Our team identified two main themes, making connections: the importance of interpersonal communication, which stressed barriers and facilitators related to what makes for effective and humanistic interactions in cervical health prevention and other services, and getting it done: the logistics of access and availability, which highlighted elements of cost and payment; scheduling; transportation; and clinic policies.ConclusionsPeople with a history of criminal-legal system involvement and substance abuse meet with a variety of enabling and impeding factors at personal and interpersonal as well as systemic levels in obtaining cervical health services. To better ensure that women in this high-risk group have equitable access to cervical cancer prevention and treatment—and thus better cancer outcomes—will require multilevel efforts that include an emphasis on improving the human connection in health care encounters and improving the nuts-and-bolts logistics related to accessing that care.

Interpersonal Communication in Virtual Laboratories during the pandemic: a systematic literature review

Interpersonal communication is crucial in education for developing lifelong problem-solving skills. Despite its decline during the pandemic, research in virtual educational environments, such as Virtual Laboratories, remains limited. On the other hand, the pandemic has stimulated exploration and development of these tools. The objective of this article is to identify problematic situations in Virtual Laboratories to enhance interpersonal communication. Employing a Systematic Literature Review method encompassing articles published between 2019 and 2022, our study yields the following key findings: a) Interpersonal communication remains undercovered in main focus; b) Technical and natural disciplines dominate in Virtual Laboratories; c) The research on interpersonal communication is insufficiently addressed in main objectives and results; d) Interpersonal communication is valued for various pedagogical reasons, with its relevance in collaborative learning standing out; e) The concept of Virtual Laboratory adopted by researchers may guide the way the importance of interpersonal communication is seen. This research will benefit the innovation process in the context of Virtual Laboratories in need to develop the competencies of global importance.

The impact of organisational culture as a context of interpersonal meaning on the management of organisational diversity

Changes in the South African business environment is placing South African businessorganisations under increasing pressure to move toward democratic, non-racial andfully representative organisational structures. In an attempt to accelerate this process,companies are embarking on affirmative action and black empowerment programmes inorder to develop previously disadvantaged groups and to assimilate these groups intoexisting organisation cultures. The results of these efforts are viewed with interest andscepticism. This article explores the link between organisational communication andsuccessful diversity management. An overview of existing literature indicates thatsuccessful diversity management is facilitated by communication processes throughwhich sufficient shared or negotiated meaning and agreed upon language and behavioursappropriate to the workplace are constructed. This article explores the importance ofinterpersonal communication in organisational sensemaking through the framework ofthe Schemata Model of Interpersonal Communication in Organisational Contexts. Theresults of the empirical research indicate that individuals’ experiences of theorganisational culture as a context for the construction of meaning, are more importantto diversity management than individual value differences as a result of diversity interms of age, gender or race.

Frequency and importance of interpersonal communication about a school-based intervention with parents, peers, and teachers: application of social interface model

ABSTRACT Social interface model (SIM) explicates the important roles of family, peer, and school microsystems in intervention research. The present study used surveys to explore how Nicaraguan adolescents who participated in a school-based substance use and violence prevention intervention communicated about the intervention with parents, peers, and teachers. Latent class analysis was run to identify distinctive typologies of interfaces characterized by occurrence and importance of conversations. Five latent classes (N = 109) were discovered: optimal transference (21%), neutral transference (17%), limited positive transference (17%), negligible neutral interface (28%), and negligible adverse interface (16%). The optimal transference and neutral transference groups reported having conversations with all three microsystems (i.e. their mother, father, best friend, and teachers) and that those conversations resulted in seeing the curriculum the same way or as more important. The negligible neutral interface and negligible adverse interface groups reported minimal or no conversation across microsystems, which resulted in viewing the curriculum as not important or less important. The limited positive transference group reported selective conversations mostly with their mother and teachers, which was evaluated as important and/or neutral. Findings discuss the application of SIM in prevention research and provide a more nuanced understanding of how intervention messages are recalled and processed post-delivery.

Interpersonal communication in laboratory diagnostician profession

Interpersonal communication skills are an indispensable tool in the diagnostic and therapeutic process. The communication is divided into verbal and non-verbal, both those forms are complementary to each other, creating a completely legible message of information. The aim of the work was to show the theoretical basis of the importance of interpersonal communication in the profession of a laboratory diagnostician. Effective communication is best seen between the doctor and the patient who, through indirect or direct contact, act together in the diagnostic and therapeutic procedure. However, there is no data on interpersonal communication in the relations of a laboratory diagnostician with a patient and other medical professions. Therefore, it can be concluded from this work that efficient communication of information in health care is an indispensable tool in achieving therapeutic successes. The better communication between medical professions, the faster targeted treatment can be implemented.

The concept of student interpersonal communication

Interpersonal communication skills are one competency of students to interact with others. Students who experience problems in interpersonal communication will be hampered in the process of developing creativity and increasing their academic achievement at school. This shows the need for efforts by counselors to develop the counseling service practices to increase students’ understanding of the importance of interpersonal communication and the factors that influence low interpersonal communication skills. This paper will introduce the basic concepts of interpersonal communication including; the concept interpersonal communication, the characteristics of interpersonal communication, the importance of interpersonal communication, interpersonal communication criteria, factors that effect interpersonal communication, the process of interpersonal communication, the purpose of interpersonal communication and, communication this can a reference.

Learning from Couples Living with Sensory Loss

Peer support offers powerful benefits that promote the well-being of both patients and caregivers. From sharing personal experiences to exchanging advice, encouragement, and reassurance, peer support has been shown to reduce stress by alleviating social isolation, creating a space for mutual self-disclosure, and fostering a sense of togetherness among individuals facing a similar health condition (Marinelli. Springer, 1999). In the context of sensory loss, peer support is a common online and/or in-person feature of intervention services (Group Dyn. 2002;6(1):78; J Vis Impair Blind. 1994;88(2):152). Despite the widespread recognition of its value, studies on peer support in sensory loss are dominated by voices of researchers and rehabilitation specialists, drowning those of people actually dealing with sensory loss. As such, we shifted the focus to individuals with hearing, vision, or dual sensory loss and their spouses or partners to examine their recommendations for coping and peer support in the relational context—a topic not often covered in research or in peer support forums.hearing loss, health careSTUDY METHOD Data were drawn from two studies: (1) in-person interviews with 12 couples living with acquired deafblindness who had previously taken part in a mail survey in Denmark (Sex Disabil. 2017;35(2):135), and (2) an online, open-ended international survey of 72 adults with sensory loss and 39 spouses who had previously taken part in an online study (Br J Health Psychol. 2018 Sep;23(3):646). In both studies, the couples were asked: “What advice would you give to other couples who are living with sensory loss?” In the first study, the average age of deafblind adults was 72 years old (range: 53-85) and 69 years old for their spouses (range: 57-85). The second study was based on a younger international sample, with the average age of adults with sensory loss at 52 years (range: 26-83) and their spouses at 51 years (range: 26-80). Participants of the second study included 39 adults with a single sensory loss (i.e., hard of hearing or visually impaired) and 33 adults with dual sensory loss (i.e., deafblind). Responses were coded using a standard thematic analysis approach. KEY MESSAGES FROM STUDY 1 Participants of the first study highlighted the importance of social support and assistance from peer support organizations, one's partner, and health care professionals. The deafblind adults encouraged others to seek peer support through patient-led organizations. They also noted that getting support from one's partner primarily involves cooperation and related traits such as “standing together,” being open and honest with one another, developing patience and understanding, accepting the sensory loss, and respecting each other's need for independence. Comments included: “Use any opportunity you have to join your partner and socialize with other people and talk to them too. Ask questions and try to understand the answers and if the other is too fast or too quiet, say ‘please slower’ or ‘louder.’ Discuss with your partner that he/she should only help in an emergency. You may also be able to tell your partner that you would rather speak to them yourself. All people have a need for direct contact with other people and that also applies to you. The beginning of how to start a conversation can be difficult. One possibility is that you say who you are and that you are both visually and hearing impaired, but that you can understand if one speaks clearly and not too quickly…. This will help to rid the other of any possible uncertainty.” – deafblind partner “Talk about things, work to get the relationship to work instead of just saying – now I go my own way. It's too easy to just give up and go one's own way. Work on it, go out and get professional help if that's what is needed to get the relationship to last.” – spouse of a deafblind adult Maintaining a positive attitude was also deemed important to one's own ability to cope and to making it easier for partners to want to help each another. Participants noted, for example: “Compassion can be many things… right, compassion is something that one must be able to feel with one another too… Well, even if he's being silly with me or if it is me who has turned and fallen or something like that… there is someone who says up again and keep going right, but I think that you must show some kind of compassion, and then you… can be in a good mood… If you treat people this way, then you receive compassion in return… if it is genuine.” – deafblind partner “It is also easier to help someone who is positive, right… than helping someone who is sour and grumpy and vicious.” – spouse KEY MESSAGES FROM STUDY 2 Validating the recommendations gathered from the first study, the second study noted similar findings although in a different order. The predominant recommendations made by both participants with sensory loss and spouses focus on the importance of interpersonal communication and mutual support, which were presented as keys to maintaining a strong relationship. They commented: “Talk to each about the difficulties; not only big issues but also the little frustrations in everyday life… Comfort and support each other when you face frustrations related to the sensory loss.” – hard-of-hearing partner “If you can, try to laugh about any mishaps - my partner laughs and lovingly calls me ‘silly lady’ whenever I keep bumping into things (that I don't see) or misunderstand things he said. That takes the edge off and lets me laugh as well. Be intimate.” – deafblind partner Feeling supported was linked to showing understanding, patience, and acceptance. Thus, similar to the first study, these were also recommended by the participants of the second study: “Find out what works best for you. Not everyone adapts the same. Be patient and tolerant of the partner's frustration when simple ideas become obstacles because of misunderstandings.” – deafblind partner “The one with sensory loss needs to communicate 100% of the time and be patient with their partner. We are going through a unique, difficult experience and very few, if any, can understand what precisely gets you down. For the partner, I would say understand that there will be mood swings and don't run from those but get your loved one to talk about what is going on.” – visually-impaired partner “Try to be understanding. Make as much effort as you can to remember to speak clearly and turn towards the person you are speaking to.” – spouse Another common advice was to seek social and professional support. More specifically, participants emphasized the significance of seeking assistance from counselors, peers (including online groups), health care professionals, rehabilitation specialists, and technology. Maintaining a positive attitude was again deemed important to one's prospects in life and relationships. “Counseling, either individual or couples, as the small things end up being a big deal (i.e., doors of cupboards remaining open). Find devices to support being independent such as a cane, hearing aid, alarm system, etc.” – deafblind partner “Don't stop your dreams. Life goes on. Life is still worth it as there is a whole world out there even if we can't see.” – visually-impaired partner “Also, your partner wants to be with you because you are fun, interesting, complex, etc., not because they feel sorry for you. Sensory loss can reveal hidden reservoirs of strength—and this is very attractive!” – visually-impaired partner “Focus on what the person CAN do, not on what he/she CAN'T.” – spouse CONCLUSION In general, participants in both studies reported that coping with sensory loss is by no means easy, but that it can be done and effectively so with the support of one's partner, one's community, peers, professional help, technology, and a positive attitude. These studies add to the literature on sensory loss and rehabilitation by giving a voice to couples living with sensory loss and underlining the importance of considering their views in research and rehabilitation.

Data sharing practices, information exchange behaviors, and knowledge discovery dynamics: a study of natural resources and environmental scientists

BackgroundThis paper presents a deep-dive examination of the cross-boundary data practices of natural resources and environmental scientists in the context of Virginia Tech’s institutional visioning and strategic development efforts. The goal is to understand scientists’ actual data information behaviors, their communication and exchange dynamics, and their knowledge discovery mechanisms for effective and productive data sharing and reuse. A focus group and multiple individual interviews were conducted using critical incident, story telling, and scenario building techniques.ResultsThe results reveal the subtle importance of interpersonal communication and interactive discussion in deciphering nuances, discovering novelty, and revealing insights in data, all of which enable productive exchange and effective reuse. In the new transformative and disruptive research environments, novel discoveries are catalyzed by scientific knowledge, driven and inspired by research curiosity and creativity, and enabled by unique and rich data collections.ConclusionsAs such, an integrated view of social and technical factors must be figured into the holistic design of data repository, discovery, and learning system. Libraries have significant roles to play to advance both social and technical infrastructures of a research data ecosystem in a strategic, targeted, and synchronized fashion.

Saudi students, american academic library: a survey

Purpose This study aims to investigate the experiences, both academic and interpersonal, of a cohort of Saudi Arabian students in using the library of a medium-sized American university. It also examined how these experiences were similar to, or different from, those of other international students observed in earlier research studies conducted in American academic libraries. Design/methodology/approach This study used an online and paper survey that queried 169 Saudi Arabian students who were studying at Robert Morris University in 2015. Findings This study determined that many survey subjects struggled with language issues, the unfamiliar structure of American libraries and interpersonal communication with library staff. It also found that the respondents believed that formal instruction in the use of the library was helpful to them. Research limitations/implications The broad nature of the survey precluded comparison with a control group of students. The findings regarding the subjects’ interactions with library staff were, in some cases, ambiguous. An additional study will be necessary to clarify those experiences. Practical implications This study’s findings strongly support the value of formal library instruction programs for international students and the need for libraries to highly prioritize the importance of interpersonal communication in their services. Originality/value This is the first study to focus on the library experiences of Saudi Arabian students in an American academic library. It is of value to librarians and administrators, as well as to individuals who design and provide academic support services for international students.

“What's in it for us?” Six dyadic networking strategies in academia

Networking skills have become increasingly important in the pursuit of academic success. Yet, relatively little has been published in scientific journals about networking in the academic context. To learn more about the importance of academic networking, the Young European Association for Communication Research and Education (YECREA) organized a panel entitled “Successful Networking for an Academic Career: The Importance of Interpersonal Communication”. The panel was held during the annual meeting of the Language and Social Interaction Division at the Università della Svizzera italiana (Switzerland) in October 2013. The present conference report elaborates on the findings from the panel discussion that emerged between senior and junior scholars. Six, seemingly paradoxical yet complementary, pairs of networking strategies are discussed: active–passive; strategic–spontaneous; vertical–horizontal; instrumental–relational; interest-driven–task-driven; what is in it for me–what is in it for us networking.

The importance of interpersonal communication in poison centers

Background. Poison control center (PCC) personnel face many challenges in communicating with callers and with each other. The purpose of this study was to identify interpersonal communication issues that affect the work environment within PCCs. Methods. As part of a larger questionnaire study distributed electronically to members of the American Association of Poison Control Centers (AAPCC) to assess communication training needs for PCCs, three questions were included to assess interpersonal communication within the work environment: (1) How important is interpersonal communication within your center to a positive work environment? (not at all to extremely important, 1–7); (2) How disruptive is interpersonal communication to your work? (not at all to extremely disruptive, 1–7); and (3) What communication issues do you find most disruptive to your work? (free-text response). Descriptive and qualitative content analyses were used to identify themes in responses. Results. A total of 537 responses were received from SPIs, directors, medical directors, and other PCC staff. Interpersonal communication within the PCC was rated as extremely important to a positive work environment (median = 7 and IQR = 6–7; 62.3% rated as extremely important). Interpersonal communication was rated as less than moderately disruptive on average (median = 3 and IQR = 2–4). Free-text responses were received from 335 (62%) respondents. Free-text comments were broadly categorized as relating to PCC personnel and work environment and issues related to PCC callers. Categories that emerged from the PCC personnel and work environment category included the following: poor interpersonal communication (n = 104; 31%); background noise (n = 96; 29%); poor work procedures (n = 51; 15%); and poor management communication (n = 38; 11%). Conclusion. Interpersonal communication within PCCs was considered to be important for a positive work environment. Although not found to be strongly disruptive by most respondents, several specific interpersonal communication issues were identified by PCC personnel as disruptive to their work.

When Private Talk Becomes Public Political Expression: Examining a Practice-Field Hypothesis of Youth Political Development

Previous research indicates the importance of interpersonal communication in the political socialization process. Investigations of political talk have mostly been restricted to frequency, and the theorizing of its effects centered on cognitive outcomes such as knowledge and ideological identification. This study examined the part played by private political talk in promoting expressive forms of political participation among adolescents. Recent survey panel data from Swedish 13–18-year-olds were analyzed. Results showed that frequency of private political talk predicted the extent of public political expression even when self-selection and previous levels of political expression were accounted for. Data offered some support for an expected interaction of private political talk and political interest in predicting public expression. The overall findings are consistent with the theoretical idea that political talk offers adolescents opportunities to enact participation in safe settings, and that this is a mechanism that can explain why talking about politics is favorable for political development during adolescence.

Using new technologies for stimulating interpersonal communication on HIV and AIDS

Part of the current academic discourse on primary HIV and AIDS interventions, is focussed on the importance of interpersonal communication. Interpersonal communication is believed to mediate campaign effects through the creation of social learning environments. Therefore, many HIV and AIDS strategies (e.g. entertainment education programmes) use mass media channels for conveying messages on the one hand and spurring interpersonal communication among target groups on the other hand. However, it seems hard to find solid evidence that mass media campaigns are able to stimulate interpersonal communication. Simultaneously, there is a rising interest in the use of new technologies for HIV and AIDS prevention. As a result of their unique characteristics, such as interactivity and anonymity, they could be more appropriate than traditional channels to stimulate interpersonal communication. To gain insights in the challenges and opportunities of new technologies for primary HIV/AIDS prevention, this article presents the findings of a case study carried out at the University of the Western Cape. This study aimed at developing, implementing and evaluating an anonymous online discussion platform for students to share experiences and discuss sensitive subjects. The discussion forum was used in three ways: compulsory (through curriculum integration), semi-voluntarily and voluntarily. An extensive evaluation provided strong evidence that the online discussion forum was only successful when formally integrated into the curriculum. The most important opportunity of the formally integrated online forum relates to the creation of a social learning environment. The anonymous character of the online platform allayed fear for stigma and discrimination and removed cultural barriers concerning the inappropriateness of discussing HIV/AIDS related issues. As a result, the platform created a space in which students discussed freely, considered old and new ideas, acquired knowledge, and learned to esteem varying views on the subjects of discussion. Although no assertions can be made on the effects of these outcomes on sustainable changes in attitudes or behaviour, these findings indicate that participating in an anonymous online platform can instigate students to reflect on HIV/AIDS in a different way.

THE ROLE PLAYED BY COMMUNITY IN THE RELATIONSHIP FIRM-CUSTOMER: THE ONLINE EXPERT INVESTMENT COMMUNITIES

The present study starts from several evolutionary dynamics of post-modern society developed in the sociological and psychosociological literature, concerning the role of individual as a part of social groups. The paper aims at analyzing the investor online community, a particular kind of community in which investors/members communicate and build relationships between them and with the firm. From a literature review, it emerges that these relationships could have as main purpose the exchange (such as the consumer and the firm are business partners) or show a communal goal (such as that between family members and friends). The expert investment communities are analysed thanks to a theoretical framework that shows different categories of community members. The role of communities seems particularly significant as regards as “attractiveness”, which is about mutual compatibility between the company and the consumer/investor. Companies need to know how to communicate with these communities in order to get valuable feedback. For this reason, the paper focuses on the main implications of the investment relations management, considering the fact that they are strongly influenced by the increasing importance of interpersonal communication in web 2.0. Moreover, the paper suggests that firms could manage investor empowerment thanks to social web and communities. Consequently, they have to understand: how these online worlds work, how the investors use them, and how their employment could help them to put financial decision into practice. Besides, thanks to social web, firms could manage a financial communication more targeted and efficient. Actually, firm exploitation of communities not only have to result in changing communication channel, but it could create contents for a new kind of users.

The phenomenology of trust: A Schutzian analysis of the social construction of knowledge by gynae-oncology patients

Trust is essential to healthcare due to its facilitating positive patient experience in the face of vulnerability and uncertainty. Recent research into patient trust notes the relative importance of interpersonal communication compared with perceptions of the system. Yet there is little understanding of why this is the case and, in spite of this predominance of the interactive for trust, there remains a paucity of research harnessing phenomenological theory and methods. In redressing these deficiencies, this paper shows how the work of Schutz illuminates and explains the primacy of interpersonal communication for trust due to the concreteness of inter-subjective experience and relative weakness of abstract knowledge. Because knowledge is ultimately rooted in direct experience, abstract notions must be inferred through complex ideal-typical frameworks and are therefore more tentative. This contributes to an understanding of the inherent rationality of lay decision-making and emphasises the active role of the truster in constructing their beliefs. These themes emerge out of, and are discussed in relation to, qualitative data from interviews with cervical cancer patients.

The Verbal Judo Approach in Demanding Customer Encounters

This exploratory article focuses on increasing our understanding of demanding customer encounters, more specifically, detailing the use of the verbal judo (VJ) approach in such situations. It is an interpersonal technique predominantly used in police training in the U.S. The existing services marketing research provides limited guidance when encountering demanding customer situations, which tend to occur on a relatively regular basis in service companies. This study approaches the topic through qualitative one-to-one and focus group interviews. The empirical results clearly indicate that there exists a need for new approaches in demanding customer situations and that company procedures should be based on rigid and well-planned steps. The use of the VJ approach seems to increase personnel confidence and overall motivation. From a managerial perspective, VJ emphasises the importance of interpersonal communication and an empathetic service attitude. The study as a whole underlines the importance of developing our interpersonal skills so that communication should always take into account the situation and context in question. The authors suggest that further research should cover the communicative role of the customer and include the development of various demanding customer typologies.

Things You Should Have Learned in Dental School and Never Did

Dr. Leslie Lee, Toronto: Toronto Academy of Dentistry, 2007. 69 pp., illustrated $25.00 paperback; $18.00 e-book (both available from [www.dentalcomonline.com][1]) The stated purpose of this book is to educate dental students and dentists about the importance of interpersonal communication in

Competencies of sport managers in German sport clubs and sport federations

Growing and diversifying public interest in sport demands greater professional competencies in sport managers in clubs and National Federations. In 1995- 6 this study sought to identify activities undertaken and competencies needed by such paid managers, through mailed questionnaires (response n=199, 30% from clubs, 70% from Federations). Factor analysis identified five groups of activities and seven groups of competencies. The activities of sport managers comprised strong communicative and social aspects. This must be considered more strongly than hitherto by including corresponding interdisciplinary management aspects in training and education courses. The interviewees particularly emphasized the importance of interpersonal communication--as indicated by several of Mintzberg's managerial roles--as well as competencies like public relations, advertising and techniques of personal management. Nevertheless the core of training should comprise aspects of business administration. The interviewees particularly emphasized the management functions and areas of financing, budgeting, sponsorship and event management. Sport management is becoming differentiated from coaching and teaching. Sport managers had to know their respective sports and be part of the culture, but physical education and sport science skills were generally not needed. On the one hand, the evaluation of many competencies showed clear differences from job to job, but on the other hand the significant regression coefficients between different types of activity sets and different competency sets indicated that a broad qualification is needed, regardless of the type of job.

Interpersonal communication and creativity in journalistic telework.

Man and work histories are interlaced to tell us how the interaction among different human groups have helped in the development of intellectual capacities of our species. Creativity is mostly seen as a gift or an individual quality, for whose bloom and exercise there are internal and external factors, understood as stimulants of the creative process. Research for a master's thesis had, as its principal aim, the analysis of the subjective impact of telework on the workers personal satisfaction. Our second category authenticates the importance of interpersonal communication among fellow workers as incentive to personal creativity. The study was developed with columnists of a great newspaper with a big circulation in the south of Brazil, because telework is a tool of the press media, and creativity is a requirement for journalistic employment.